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|
| Q. |
How
do I make my room reservation ? |
| A. |
To
make reservations, please use
our Secured Online Reservation
Form available on this website.
Please ensure that you furnished
all the required information as
specified on the Reservation Form. |
| Q. |
When
I submit my reservation form, where
does my request go? |
| A. |
It
will go to our Reservation Department. |
| Q. |
How
long will it take the Hotel to respond
to my reservation request? |
| A. |
|
| Q. |
I
don't have 24 hours to wait for
confirmation. What can I do? |
| A. |
|
| Q. |
What
happen if after 36 hours we do not
receive any respond from you? |
| A. |
As
you are aware this booking is
via online and there are many
possible factor that your reservation
does not reached us may be due
to server’s error or due to some
other technical problem. Please
e-mail back to us at maxcarry@yahoo.com
or
maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How
do I know my reservation is confirmed? |
| A. |
When
you received our acknowledgement
via the e-mail or fax within 24
hours and not later than 36 hours.
Reservations are deemed secured
if guaranteed with credit card
or a prepaid Cash Deposit into
the hotel's Bank Account. |
| Q. |
After
filling up and submission of my
Reservation Form how do I know if
my reservation is confirmed? |
| A. |
Within
24 hours and not later than 36 hours,
you will be contacted by e- mail
informing you on the status of your
reservation. |
Q. |
How
do you respond back to us on our
confirmation ? |
A. |
We
shall be responding back to you
via e-mail. We do not call or
we do not fax to you unless requested
to do so. Please ensure that you
furnish to us an accurate e-mail
address/es. |
| Q. |
We
seem to unable to locate your telephone
number on this website ? |
| A. |
This
website and the rates displayed
on this website are specially
formulated for Internet Booking
Only. Guest that calls in at the
hotel shall not be entitled to
our Internet Promotional Rates.
This is the reason why we do not
furnish Telephone contact. |
| Q. |
What
happens if I encounter problem with
my reservation upon checking-in? |
| A. |
It
is advisable for you to quote
your confirmation number if you
were given one but if you were
not, it would be advisable for
you to print out the confirmation
letter and bring along. |
| Q. |
What
do I need upon checking-in ? |
| A. |
If
you are given a confirmation number
please quote it during checking-
in and if you do not it would be
advisable for you to print out the
confirmation letter and bring along. |
| Q. |
How
far ahead should I make the reservations? |
| A. |
At
least 72 hours before arrival date.
|
| Q. |
Is
it advantages for us to book early
? |
A. |
Yes
it would as most of the time we
are always fully booked. In order
not to get disappointed please
make your booking as early as
possible. |
| Q. |
During
the reservation I gave my credit
card details but upon checking in
I decide to pay cash. Is this possible
? |
| A. |
Yes
this is possible. We do not collect
payment online. We do not deduct
from your credit until you arrive
at the hotel/resort, the credit
card details is merely to guarantee
your reservation only. You may
pay cash upon check in instead. |
| Q. |
What
are the means for us to guarantee
our booking ? |
| A. |
To
guarantee your booking we would
request for your credit card details.
For those without credit card
details we would instruct then
to make a cash deposit into the
house’s bank account. Please indicate
in the Reservation Form that you
wish to pay by Cash. |
| Q. |
Which
would you prefer us to use to guarantee
our reservation, by Credit Card
or Cash Deposit ? |
| A. |
Depending
where you are from, if you are
from Overseas we would prefer
Credit Card due to the troublesome
procedures of having to go to
the nearest compatible banks to
make the cash deposit. To make
your reservation and confirmation
process easier and faster we would
prefer Credit Card. |
| Q. |
If
we do not have a Credit Card can
we make our reservations via your
Online Reservation Form and what
are the procedures ? |
| A. |
Yes
you can make your reservations
via our Online Reservation Form.
The procedures would be as follows.
You are to fill up our Online
Reservation Form and please indicate
to us that you are paying by Cash.
We shall give you further instruction
on how to make your Cash Deposit
into our hotel/resort Bank Account
during the confirmation stages. |
| Q. |
Do
you collect payment during the Reservation
stages ? |
| A. |
No
we do not collect payment during
the reservations stages. During
reservation stage we need your
credit card details for the main
reason to guarantee your reservation. |
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| |
|
| Cancellation
Policy |
| |
| Q. |
How
do I change or cancel my reservations
? |
| A. |
Through
the telephone, facsimile or e-mail.
Please specify your Confirmation
Number, Name, Hotel/Resort, Check
In Date and Check Out Date. We
would prefer by e-mail as it is
faster to do so. |
| Q. |
What
is you hotel/resort's Cancellation
Policy and what are the penalty
if we defaulted ? |
| A. |
Our
Cancellation Policy and Penalty
Charges if any, are contained
within this website either on
the Accommodation or Room &
Rates or Promotional Packages
Page. Please look for these information
within this site. |
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| |
|
| Payments
|
| |
| Q. |
What
credit card types are accepted for
guarantee/deposit or payment at
your hotel/resort ? |
| A. |
Any
major credit card is acceptable
here. |
| Q. |
Do
your hotel/resort accept Visa Electron
Card ? |
| A. |
No
we do not accept Visa Electron Card. |
| Q. |
When
do I have to include my credit card
number? |
| A. |
When
you fill up our Secured Online Reservation
Form to guarantee your reservations. |
| Q. |
Is
it safe to use my credit card? |
| A. |
Yes,
Our Secured Online Reservation Forms
are encrypted. |
| Q. |
Why
do you need my credit card number
and expiry date? |
| A. |
To
guarantee the reservation during
peak period or late arrival. |
| |
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| Rooms
& Rates |
| |
| Q. |
Based
on the rates offered on your website,
is it possible for us to ask for
special discount ? |
| A. |
Rates
portray on this website are our
Internet Promotional Rates. It
is the discounted rates meant
for Internet booking only. Only
bookings made via this website
are entitled to these Internet
Rates. |
| Q. |
What
about special discounts? |
| A. |
No
discount will be given based on
these Internet Promotional Rates.
Please look for our Promotional
Packages if any. It would be cheaper. |
| Q. |
We
are Airlines Staffs, are we entitled
to Airlines Rates? |
| A. |
We
do not have rates for Airlines
staffs, please make booking through
your respective airlines for rates
accorded to the respective airlines
if any. Our rates are Promotional
Internet rates. |
| Q. |
We
are Malaysian Government Staff,
are we entitled to special rates
? |
| A. |
No.
Our rates are special Internet
Promotional rates. Please check
with the respective department
if there are any special rates
accorded to Malaysian Government
staffs. |
| Q. |
We
are Government Employees of a
Foreign Government, are we entitled
for a special rates ? |
| A. |
No.
We do not have any special rates
for Government Employees from
a foreign government. |
| Q. |
What
are the check-in & checkout
times for a room? |
| A. |
Check-in
time is 2.00 p.m and check out time
is at 12.00 p.m. |
| Q. |
What
is the earliest time I can check-in
into the hotel room ? We will be
arriving at the hotel/resort early
in the morning? |
| A. |
Our
normal Check-In time is 2.00pm.
Our earliest Check-In time is
12.00 noon. Early check-in are
subject to availability of rooms. |
| Q. |
Do
you have Baby Cot ? |
| A. |
Yes
we have baby cot and we provide
baby cot free of charge. Please
enquire at the reception upon check-in. |
| Q. |
We
will be arriving at 5.00 am in the
morning, if we check-in at this
time, do you consider this as 1
night? |
| A. |
Yes.
Our new day starts at 6.00 am. |
| Q. |
Our
flight home is at 12.00 am, we would
like to check out late at 8.00pm,
What is your rate for late check
out? |
| A. |
The
normal room rates available on the
website applies. |
| Q. |
We
will be arriving at the Hotel
at roughly around 3.00am, so can
we check in at that time? |
| A. |
Yes,
but you shall be charged in accordance
to the rates shown on this website.
Please indicate in your reservation
form your arrival time. |
| Q. |
We
are aware that your check out
time is 12.00 noon but due to
our late flight, we wish to stay
on until 3.00pm. Is this chargeable
? |
| A. |
Late
check out until 3.00 pm are usually
not chargeable but is always subject
to availability of rooms. Please
indicate in your reservation form
as we may be able to accommodate
your request free-of-charge if
room are available. |
| Q. |
We
are aware that your check in time
is at 2.00 pm, but we would like
to check in at 10.00 am, is this
chargeable ? |
A. |
Early
Check in are usually not chargeable
but is always subject to availability
of rooms. Please indicate in your
reservation form as we may be
able to accommodate your request
free-of-charge if room are available. |
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| |
|
| Location |
| |
| Q. |
What
are the directions to the Hotels? |
| A. |
Our
location map is available on our
location
webpage within this site. |
| |
|
| |
|
| Transportation
|
| |
| Q. |
Is
there a hotel shuttle service to/from
the airport? |
| A. |
Yes
we do have our Airport Transfer
Vehicle but it is chargeable.
Please indicate in the reservation
form that you require the Airport
transfers. We shall give you the
quotation for Airport Transfer
during the confirmation of your
bookings. |
| Q. |
Which
is cheaper, your Airport Transfer
or the Public Transport ? |
| A. |
The
public transport is obviously cheaper. |
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| |
|
| Hotel
Facilities |
| |
| Q. |
What
are the facilities offered at your
hotel ? |
| A. |
|
| Q. |
What
are the facilities available in
the rooms? |
| A. |
|
| Q. |
Do
we need adaptors or transformers
for our electrical devices? |
| A. |
If
you are from Asians countries,
adaptors or transformer are not
needed but advisable to carry
with you as some electrical voltage
may differ. In Malaysia, the electricity
runs on 240 volts with 50-cycle
system. |
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|
| Malaysian
Law |
| |
| Q. |
Is
there a speed limit on the Malaysian
roads and are seat belts required?
|
| A. |
Speed
limits vary on each road. The
normal speed limit on the highway
is 110 km/hr. Speed limit signboards
are available for reference. Please
do not exceed the speed limit.
Seat belts are required for the
driver and the front seat passengers.
|
| Q. |
Do
we need a Malaysian Driving Permit
to drive in Malaysia. |
| A. |
If
you carry a valid International
Driving License, you may not require
a Malaysian driving license. However,
please check with the Malaysian
Road and Transport Department
for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will
we be driving on the same side of
the road as in U.S.A ? |
| A. |
No.
In Malaysia we drive on the left
side of the road. |
| Q. |
How
much can I take currency back to
the US tax-free? |
| A. |
Under
the Travelers Declaration regulation,
permitted currency limits are
as follows : A resident and a
non-resident is permitted to carry
into and out of Malaysia, RM notes
not exceeding RM1,000 per person.
There is no limit on the amount
of foreign currency notes or traveler’s
cheques carried into Malaysia
by resident and a non-resident.
A resident is permitted to carry
out of Malaysia, foreign currency
notes including traveller's cheques,
not exceeding RM10,000 equivalent
per person. A non-resident is
permitted to carry out of Malaysia,
foreign currency notes including
traveller's cheques, not exceeding
the amount brought in. |
| Q. |
What
is the legal drinking age? |
| A. |
18
years old. |
| Q. |
Are
there any restriction of drinking
alcohol in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is
allowed except muslims are not
allowed to drink in public in
the state of Kelantan and Terengganu.
Most of the hotels/resorts in
Kelantan and Terengganu do not
serve alcohol. Please check with
the front counter for more info
on this matter. |
| |
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|
| Travel
Document |
| |
| Q. |
Do
I need a Visa? |
| A. |
Depending
upon which country you are from.
Please check with our local representative,
embassy, consulate located in
your respective country. The following
webpage may be able to provide
to you some information on this
matter.
Information Website : http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website
: http://www.imi.gov.my/ |
| |
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|
| Miscellaneous |
| |
| Q. |
Does
anyone in Kuala Lumpur speak English
or any other language? |
| A. |
English
is the common language used here.Our
national language is Bahasa Malaysia.
Malaysians commonly speak Bahasa
Malaysia, English, Mandarin, Tamil,
Cantonese, and Punjabi. |
| Q. |
Do
we need to change money before or
upon arrival? |
| A. |
For
your convenience, it always advisable
to change to local currencies
as all transaction in Malaysia
will be in Ringgit Malaysia (RM).
However, there are moneychangers
and banks nearby to do these transactions. |
| Q. |
Where
can I exchange currency? |
| A. |
At
the moneychanger or banks. |
| Q. |
Are
clothing and shoe sizes the same
in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are
all museums closed on Sundays and
Mondays? |
| A. |
No. |
| Q. |
Do
women have to wear hair coverings
in Malaysia? |
| A. |
No.
Only in places of worships. |
| Q. |
What
is the standard tipping practice
in Malaysia? |
| A. |
There
is no tipping practice in Malaysia.
Tipping is at your own discretion. |
| Q. |
What's
the weather like there in Malaysia
? |
| A. |
Malaysia
has an equatorial climate with
uniform temperatures throughout
the year. If you are coming to
the East Coast of Malaysia, especially
to Kelantan and Terengganu, most
of the hotel and resort along
the east coast here are closed
from November to January due to
the monsoon season. Please check
with us on this information. |
| Q. |
Where
can I get information about traveling
around Malaysia ? |
| A. |
Please
refer to the following website for
more details on traveling around
Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where
can I find details on Museums in
Malaysia ? |
| A. |
|
| Q. |
Where
can I find literatures on some of
the outstanding buildings and infrastructures
in Malaysia ? |
| A. |
Please
refer to the following website for
outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning,
Bistros, Cafes , Delis, Restaurant,
and Hawkers Centres in Malaysia
? |
A. |
|
| Q. |
Where
can I find details on getting to
Malaysia, getting around Malaysia
and getting around Kuala Lumpur
? |
| A. |
|
| Q. |
We
wish to know more about public transport
to your hotel, where do we find
the said information ? |
| A. |
|
| Q. |
Where
can I find the location map of all
the major island resorts in Malaysia? |
| A. |
Please
refer to the following website for
details on location map of all the
major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where
can I find the list of Calendar
of events in Malaysia ? |
| A. |
Please
refer to the following website for
the complete list of Malaysia’s
Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where
can I find details of shopping complexes
in Kuala Lumpur and in Malaysia
? |
| A. |
Please
refer to the following website for
details of shopping complexes in
Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where
can I find details of Embassies
and High Commissions of Foreign
Countries in Malaysia ? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone
numbers in Malaysia such as Emergencies,
Police, Hospitals, Medical Centres,
Taxi, Cabs, Busses, Car Rentals,
Coaches, immigration and all the
necessary numbers while in Malaysia. |
| A. |
Please
refer to the following website for
all these details.
Website :
http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where
can we find the list of good hotels
and resorts in Malaysia ? |
| A. |
Please
refer to the following website for
the list of good hotels and resorts
found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
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